Month: July 2025

The Valuation Office Agency (VOA) has issued updated advice to help business owners choose and monitor business rates agents more effectively. A key message is that the name listed in the Check and Challenge service must match the name on the signed contract. If it does not, this could be a sign of misleading activity, and business owners are encouraged to report any mismatch directly to the VOA.

This guidance comes in response to cases where agents have changed their trading names after complaints or regulatory scrutiny. The VOA is reminding businesses that transparency and due diligence are essential when appointing an agent.

Although there is no requirement to appoint an agent, many businesses choose to do so for support with managing business rates. If appointing one, it is important to conduct independent research and not rely on an agent who contacts you first. Check that any agent is a member of a recognised professional body such as the IRRV, RICS or RSA. These organisations enforce ethical codes and can handle disputes and complaints.

Before signing a contract, business owners should review it carefully to understand the services offered, the fee structure, how to exit the agreement, and the duration of the appointment. Be cautious if the agent uses high-pressure tactics, requests large upfront payments, or makes bold claims about savings.

Once an agent is appointed using their agent code through your business rates valuation account, all correspondence with the VOA can be monitored. You should not share your personal login details. If the agent later operates under a different name, it is your responsibility to alert the VOA.

If issues arise and the agent is not part of a professional body, concerns should be raised with Citizens Advice or Trading Standards for further support.

Communities and town centres across the UK are about to get a serious boost. The Government has unveiled sweeping reforms aimed at slashing red tape so new cafés, bars, music venues and outdoor dining spaces can spring up in former shops and quickly bring life back to high streets.

At the heart of the plans is a new National Licensing Policy Framework designed to replace outdated and inconsistent local rules with something streamlined, standardised and modern. That means fewer forms, faster decisions, lower costs and, hopefully, a lot more neighbourhood hangouts for locals to enjoy.

One of the flagship changes will be the introduction of dedicated hospitality zones. In these areas, planning and licensing permissions for things like alfresco dining, extended hours, street parties and general outdoor engagement will be fast-tracked to cut delays and encourage footfall and buzz on the high street.

Crucially, the reforms also embed the Agent of Change principle into national policy. That means developers building next to pubs, clubs or music venues must take responsibility for soundproofing. So long-standing venues are protected from noise complaints arising from new residential neighbours, and the local entertainment scene can continue without interruption.

These changes form part of the Government’s wider Small Business Plan and Plan for Change strategy, aimed at supporting the UK’s 5.5 million SMEs, which account for a substantial proportion of private sector jobs and turnover.

The Business Secretary explained that the goal is to turn vacant, shuttered shops into vibrant cafés or bars that support local jobs and give small entrepreneurs room to flourish. The Chancellor added that pubs and bars are at the heart of British life. The Government is scrapping outdated rules to protect al fresco dining, pavement pints and street parties, not just for summer but all year round.

Trade bodies welcomed the announcement but reminded ministers this needs to be the start of a bold, long-term approach. Industry representatives in particular urged that faster licensing must go hand in hand with meaningful business rate and operating cost reform to prevent businesses being taxed out of existence.

All measures are expected to follow an initial call for evidence, with a clear commitment to reduce administrative regulation costs by at least 25% as part of efforts to revitalise local economies.